CO
Charline O

1 reviews | Active since Jul 2020

21 Jul 2020, 08:32

MTN *********** POOR Service

I am forced to comment here as I get no feedback from MTN! I paid the early termination fee to cancel both of my contracts with MTN on the 15th of April this year. Since then, my numbers have been suspended numerous times and I keep on receiving accounts to pay and MTN keeps on debiting my bank account, which I do not approve of and dit not authorize. I can not be held accountable for any of the accounts that I received after the 15th of April - as my contract termination and everything has been paid up in full. I went through the system and eventually came in contact with the Legal Department at MTN. I have a reference number: ***. I received confirmation via email from both Nomvula Zwane (4th of May) and Happy Simelane (5th of May) that confirmed this. MTN debited my account on the 30th of June (2 days ago) for just over R2,600 - this was a ********** transaction as I do not owe MTN anything. Furthermore, my numbers are prepaid numbers, so I can not see why I am billed for the months and any days after the 15th of April. I have lost count of the number of hours I’ve wasted going in to MTN stores, standing in bank queues and holding on for MTN service “Champions” to assist me - service I have not had since day 1...

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