MTN ***********

On the 9th November 2021 I entered into a contract (MTN Mega Talk XS-24 Months-ITBL) with MTN and agreed to have an amount of R299.00 debited from my bank account over a period of 24 months. This was at the MTN branch Cape Gate. Since the inception of this contract MTN have been double billing me as they have not removed my old contract from their system. Despite numerous visits to the store, many WhatsApp messages ( I have kept these as a written record) including calls to their Customer Call Centre they have continued to bill me for the incorrect amount. Despite my best efforts in trying to have MTN bill me correctly they have continued regardless of my continued protestations. I have now been billed for an amount of R16565.20 and of course they have now suspended my service. I have also received a SMS message saying that I have agreed to pay a monthly amount of R1380.43 over 12 months to bring my account up to date. I never agreed to any pay back terms! I have asked MTN to supply me with a complete reconciliation of my account so that we can both agree to what is owed by me, but up to now nothing. All I get from MTN is that the matter has been elevated to management. Well all I can conclude from this that they are either *********** or they are lying to me.

I have been dealing with Kehilwe Godsekwe she is the agent who assisted me with this contract and can attest to the fact that MTN have not removed my old contract from their system despite her request that they do so.

Please can you assist me in having this matter resolved as MTN are just "riding roughshod over me" and leaving me at a huge disadvantage.