MTN *********** Call Centre

I am receiving countless messages regarding my account that is overdue/unpaid. Each time I call I am told a different story about payment.

I have had a contract with MTN for more than 14 years and never had a problem until now. For the last 14 or 15 years, I have made a payment on the 25th or 26th of the month without fail. Last year a new billing system was brought in, yet I was still able to make payment at the end of each month. In January 2021 I started receiving messages at ridiculous hours to make payment by the 17th of each month. When I called in, I was informed that because I make payment via EFT it should be done by the 17th of the month. This is not acceptable and surely you should inform the customer of such changes before sending out messages at ridiculous hours! It is unacceptable to send a message at 1 am in the morning!

I have since sent proof of payment for every month for the past year through to the contact person I was given only to receive another message at 1 am this morning and when I called I was informed there is no such person working there. How is that possible that you get through to the contact center yet they do not work there!

The incompetence of the MTN call center is unbelievable!!