1 reviews | Active since Jul 2016
MTN *********** at resolving a simple billing error
<p>I have been trying for the better part of 5 months now to get an overcharge credited to my account.</p> <p> </p> <p>After a representative agreed in writing on this website, I'm am still waiting for action from MTN's side. I have phoned in numerous times to try and get this resolve and time after time I get met with a non-sensical response on he ticket that has been logged and the more I try and explain what it is that needs to happen, the less I get helped. The staff is utterly *********** and have no comprehension of how to handle the scenario and even less sense of urgency at trying to get this resolved</p>
Good Day Vivian Olivier
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the request was logged for the credit to be processed for the last 5 months and will be credited onto your account.
To prevent this from happening again, please dial *141*5# to change your SUL limit to 0 which will prevent your account from being overcharged in the future. No further credits will be processed should the above limit not be changed by yourself.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Adrian Stellenberg (CIP)
REQ:***
Best regards,
Good Day Vivian Olivier
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the request was logged for the credit to be processed for the last 5 months and will be credited onto your account.
To prevent this from happening again, please dial *141*5# to change your SUL limit to 0 which will prevent your account from being overcharged in the future. No further credits will be processed should the above limit not be changed by yourself.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Adrian Stellenberg (CIP)
REQ:***
Best regards,