MTN *********** AND USELESS WITH SORTING OUT ITS MESS.

I BOUGHT A LAPTOP HP THAT WAS DELIVERED TO ME 10TH OF FEBRUARY 2021, I AM BASED IN GAUTENG, 1ST WEEK OF MARCH, BRAND NEW HP LAPTOP NOT WORKING ERROR MSGE, NO HARD DRIVE... I CALLED THE NUMBER ON THE OUTSIDE BOX (FIRST TECH KZN) I EXPLAINED TO THEM I NEED A NEW LAPTOP I DO NOT FEEL COMFORTABLE PAYING FOR SOMETHING THAT IS STARTING TO GIVE ME PROBLEMS WITHIN THE 1ST MONTH, THE GUY WHO ASSISTED ME SAID ITS NOT GOING TO BE A PROBLEM BECAUSE ITS STILL WITHIN 30 DAYS, HP WILL CHANGE IT, FRIDAY THE 12TH MARCH THE PRODUCT WAS COLLECTED FROM ME, THIS MORNING THE 15TH OF MARCH NOELEN CALLED AND ADVISED HP HAS DECLINED THE EXCHANGE REQUEST BECAUSE MTN USED AN INCORRECT PRODUCT ID NUMBER, SO THEY NEEDED THE INVOICE TO BE AMENDED BY MTN, I'VE BEEN BUSY THE ENTIRE DAY TRYING TO SORT OUT MTN'S INCOMPETENCE, THE RETENTIONS DEPARTMENT THAT I KEEP HOLDING ON FOR ALMOST 2 HOURS IS USELESS AND PATHETIC, I KEEP TELLING THEM I NEED SOMEONE TO AMEND THE PRODUCT ID ON THE INVOICE URGENTLY AND ALL I KEEP GETTING FROM THEM IS WE WILL SEND AN EMAIL TO COURIER COMPANY AND MY CONSULTANT KGOMOTSO, I KEEP REQUESTING MY CONSULTANT CONTACT DETAILS, THEY REFUSE TO GIVE ME. AS I WRITE THIS I MIGHT LOSE THE CHANCE OF GETTING HP TO REPLACE MY UNIT BECAUSE THIS RIDICULOUS COMPANY MTN SA DOESN'T UNDERSTAND THE MEANING OF URGENCY, WHY THEY PUT A STANDARDIZED PRODUCT ID NUMBER ON THE INVOICE I DON'T KNOW. I KEEP GOING FROM PILLAR TO POST, I'M REALLY TIRED, I HAD MULTIPLE OTHER COMPANIES THAT I COULD HAVE OPTED TO TAKE A CONTRACT WITH BUT I CHOSE YOU, WHICH I DIDN'T KNOW WILL CAUSE ME SO MUCH STRESS, HOW DO YOU EXPECT ME TO PAY 36 MONTHS FOR A LAPTOP THAT ALREADY SAYS NO HARD DRIVE WITHIN A MONTH, I NEED A NEW LAPTOP, I'M REALLY NOT IMPRESSED, I'M VERY ANGRY ALL I WANT IS A NEW LAPTOP, MTN MUST FIX ITS MESS AND GIVE ME A NEW LAPTOP.