MTN *********** and indifferent
I cancelled my contract with MTN in writing at the beginning of May. They confirmed receipt of the mail and gave me a reference number. Nothing happened and money went out of my account. I phoned 135 and spoke to a consultant who said she would send it on to the accounts dep. Nothing happened. I emailed her on her email address she originally emailed me on and she hasn't responded to 5 emails. I tried to phone them, and can't actually get to speak to a person. It's frustrating to deal with *********** greedy corporations. I've been with MTN for 20 years and want to migrate to prepaid to save money and they don't give an actual damn about anyone.
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Replies (2)'s updateReviewer Update
15 Jul 2020, 11:30I cancelled in writing on the 31st of May. Referent to the reference number. #***
As far as I'm concerned this should have been handled in the month of June. The consultant I spoke to confirmed that this was a mistake on your part, but then never responded to any of my emails. I have lost faith in MTN
As far as I'm concerned this should have been handled in the month of June. The consultant I spoke to confirmed that this was a mistake on your part, but then never responded to any of my emails. I have lost faith in MTN
's update15 Jul 2020, 11:30
Reviewer Update
I cancelled in writing on the 31st of May. Referent to the reference number. #***
As far as I'm concerned this should have been handled in the month of June. The consultant I spoke to confirmed that this was a mistake on your part, but then never responded to any of my emails. I have lost faith in MTN
As far as I'm concerned this should have been handled in the month of June. The consultant I spoke to confirmed that this was a mistake on your part, but then never responded to any of my emails. I have lost faith in MTN
's updateReviewer Update
16 Jul 2020, 21:21So Ishie from complaints management responded to my complaint privately and when I pointed out that they got the date of my cancellation wrong, no reply, nothing. It would be nice if someone actually emailed or phoned me. They're really good at deflecting and burying their heads in the sand.
's update16 Jul 2020, 21:21
Reviewer Update
So Ishie from complaints management responded to my complaint privately and when I pointed out that they got the date of my cancellation wrong, no reply, nothing. It would be nice if someone actually emailed or phoned me. They're really good at deflecting and burying their heads in the sand.