MTN- *********** AND HORRIBLE CUSTOMER SERVICE

I have logged a few queries with MTN regarding a potential breach of security issue and have requested feedback as a matter of urgency. I was told that the turnaround time for feedback is 24 hours. It's been 2 weeks and nobody has bothered to get back to me. The issue has still not been resolved so I called them again today and dealt with a call centre agent with a nasty attitude. They still have no idea what is going on and I was told again to wait 24 hours for feedback. The only thing MTN seems to be able to do well is to debit my account diligently every month. Customer service is non-existent. They have no idea what is going on with their systems and don't have ANY concern whatsoever about client security. STAY FAR AWAY from this service provider. Pathetic is too good a word to describe them.