MTN *********** agents and Managers

I called into the call center to find out why my mobile data on my Note not working. (23 Feb) I spoke to Simphiwe.<br> I asked why, she says it was a system glitch and will reactivate the suspended data account. I asked to escalate to a manager as I am paying a full subscription and not getting a full month of service. No call from manager was received.<br> The next day (24 Feb) my voice and data contract is suspended. I called and spoke to Palisa, she indicate that <br> both my contracts is suspended because I have reached my credit limit. Due to me using more data than my allocated data. Why could the idiot agent (Simphiwe) not indicate that the account was suspended due data usage. I asked Palisa to escalate to Team manager to call me back. No call received. I called back and spoke to manager Gary. What an idiot, he promises to call me the next day and does not do so. I called me Friday only with only getting the wrong call not Simphiwe but he got Palisa call. I am still waiting on him to get back to me. This is what MTN think of their clients. He did not listen to me, neither did he make any notes. My account is still suspended. Both contracts. Guess you will cancel the minute I can.<br>