AM
Amanda M

1 reviews | Active since Feb 2020

26 Jan 2023, 11:53

MTN ***********

MTN WHY IS IT SO HARD FOR YOU TO PROCESS A CONTRACT CANCELLATION . SINCE SEPTEMBER LAST YEAR ITS BEEN THE SAME ISSUE GOING BACK AND FORWARD WITH YOU. OOOOH DON'T GET ME STARTED WITH YOUR CALL CENTRE ONE HAS TO HOLD FOR AN HOUR TO GET THROUGH YOUR "MTN CHAMPION" AND END UP NOT BEING ASSISTED OR GIVEN A REF NUMBER WHICH HELPS WITH NOTHING. NO WAIT EVEN WORSE AFTER HOLDING FOR SO LONG THE CALL GETS CUT OFF. THIS IS EMOTIONAL DAMAGE I FEEL LIKE IM BEING HELD HOSTAGE BECAUSE YOU FAILING TO CANCEL MY CONTARCT. CANCEL MY CONTRACT CANCEL MY CONTRACT Then again I get *****ed over Hi Khemy,

We are so sorry for the delay in the cancelation of your contract. We have sent a follow-up request to our support team to advise, as cancelation was processed on 16/01/2023 but it failed on the network. We will provide you with feedback within 2-24 hours. ~

How many times must a person fight with MTN to process a cancellation?. I've been battling since September 2022.

CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT CANCEL MY CONTRACT.

YOU HOLDING ME PRISONER.

0
Replies (0)