1 reviews | Active since Oct 2016

23 Jan 2019, 20:16

MTN ***********

I have had a contract with MTN for several years. I have never in that time gone over my monthly allotment of data / credit. Two months ago they sent me an account of over R600 and, when I phoned customer services, they told me to ignore it as it was an error. Then last month they sent me another inflated bill which I queried and I have still not had a satisfactory explanation - I suspect they had not accounted in my monthly data, sms's etc. They closed my query and claimed it was sorted out without having any sort of dialogue with me. Now they've sent me a bill of over R1000! This is absolute nonsense and, I suspect, some sort of *****. I do not expect to get any sort of honest answer so I imagine I will have to close my account / contract before they send me an even more ridiculous bill next month. I am so annoyed

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Replies (2)
MTN South Africa
MTN South Africa's reply24 Jan 2019, 10:44
Official
Good Day Anne

Thank you for your post.
     
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
   
Kindly note we are attending to this matter and will revert to you with feedback.

Warm RegardsBrendah LangaComplaints Management team


Best regards,

's update26 Jan 2019, 16:20
Reviewer Update
I spoke to Brendah who was incredibly helpful and gave me great advice so hopefully the problem is solved. Brendah is a shining light at MTN, what a pleasure to deal with her.