CG
Cherise G
1 reviews | Active since Jul 2018
02 Jul 2018, 18:01
MTN ***********
MTN is *********** in most aspects. I have tried to setup a debit order 4 times (in store) and will have to now for a 5th time. Every month they promise that they will now deduct my monthly amount from my account, and states that everything has now been set to debit my account on the 25th. The amount does not get debited from my account and then they suspend my account just a few days after, because “I have not paid my account “.
I am fed up with having to go into store every month to pay my account and then to setup this imaginary debit order.
Once my contract ends at MTN, I will be moving on to another (better) service provider.
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MTN South Africa's replyOfficial
03 Jul 2018, 06:28Good day Cherise,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent your complaint through to our credit management team for urgent assistance. You will be contacted within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Jul 2018, 06:28
Official
Good day Cherise,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent your complaint through to our credit management team for urgent assistance. You will be contacted within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,