LL
Luzaan L
1 reviews | Active since Oct 2012
13 Jun 2018, 12:26
MTN ***********!
Good day I am extremely unhappy with the service we are receiving from MTN!! We have previously tried to do change of ownership for the contract sent documents over and over and over with NOTHING being done. so we just gave up and kept the contract on my father's name, but the debit order went of on our bank account. 2 Months ago we upgraded no hassle asked the lady in store to add me to the contract so i could be able to make changes and deal with queries if any arised she confirmed it is done, April the debit order still went off fine no hassles, Mei the payment did not go off and we did not notice and our phones were cut off. Calling to try and fined out what the problem was only to find that 1. I had no autorisation on the account as promised and loaded in Store. 2. Inconvenience of my father having to phone MTN then phoning us and phone calls up and down only to find out, 3. Someone has changed the settings that we will be paying cash every month. I had to go in to the nearest MTN that is 40KM from me to pay cash. ONLY to have my phone cut off again TODAY!! Seriously get your act together MTN this is now becoming a HUGE problem and i will not keep on paying for your incompetence!!!
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MTN South Africa's replyOfficial
13 Jun 2018, 18:17Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that payments arrangement have put in place and your lines have been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply13 Jun 2018, 18:17
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that payments arrangement have put in place and your lines have been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
LL
Luzaan L's updateReviewer Update
13 Jun 2018, 19:04"Payment arrangements" sounds like we did not pay or had to make arrangements to pay, very insulting as the mistake was not made by us but by you by changing our contract from debit order to cash with out our knowledge. Have us pay it in cash and then still not have it show on your systems! And having our phones cut again. As well as me still not having authority to work on the contract after my Father came in to the shop and gave permission and we were assured that it is now sorted. Stating that "payment arrangements " were made is not resolving our issues. And then we will have the same problem at the end of the next month!
LL
Luzaan L's update13 Jun 2018, 19:04
Reviewer Update
"Payment arrangements" sounds like we did not pay or had to make arrangements to pay, very insulting as the mistake was not made by us but by you by changing our contract from debit order to cash with out our knowledge. Have us pay it in cash and then still not have it show on your systems! And having our phones cut again. As well as me still not having authority to work on the contract after my Father came in to the shop and gave permission and we were assured that it is now sorted. Stating that "payment arrangements " were made is not resolving our issues. And then we will have the same problem at the end of the next month!