MTN-***********

I called in to the MTN call Centre on the 19/02/2018 advised my outstanding amount was R590.39 I made payment the same day of R590.39 at 08:16 . Got an sms about an outstanding amount of R1684.38 - I called the call center again on the 22/01/2018 at 17h15 trying to understand the amount outstanding of R1684.38 as I already paid the arrears amount of R590.39. Informed the consultant that I paid the outstanding for December R590.39 - she advised Dec payment outstanding, consultant advised to minus R590.39 from R1684.38-we did it together on the line and she advised I should only pay R1093.99. However the consultant on the line advised that debit order will still run for amount of R1684.38 after I explained to her that I made the outstanding payment of R590.39-she says the only way to prevent the debit order from running is to cancel my MTS debit I can call in again and activate it for future -I rep**** excellent please cancel it I will not have the available funds in my account as I already paid the arrears so why must I still pay R1684.38,consultant advised debit order for 31 /01/2018 cancelled for amount of R1684.38. We calculated the amount owing after R590.39 has been paid via EFT on the 19/01/2018 she advised I have to pay R1093.99 balance. GOT ANOTHER SMS SAYING I AM IN ARREASE WITH r1684.38??? ??? ??? Spoke to the MTN call Centre yesterday the lady advised that the last payment received was on the 19/01/2018 for R590.39- WHERE IS MY r1093.99 that I paid via eft to MTN???

My proof of payment on the 19/02/2018 amount of R590.39 at 08:16 and

Payment made on the 22/01/2018 with an amount of R1093.99 at 1715 not found- CAN SOMEONE PLEASE EXPLAIN MY ARREARS AND WHY COULD YOU NOT PICK UP THIS LAST PAYMENT MADE VIA EFT, from my standard bank cheque account. I WILL EXPECT MY BANK CHARGES ALSO BACK INTO MY ACCOUNT AS YOUR CONSULTANT SAID THE DEBIT ORDER WILL BE CANCELLED -HOWEVER IT WAS NOT CANCELLED.

My cell phone ********** 101 has been suspended due to incompetency including my husband's cell phone( ********** 336) we pay thousands of rands to you guys every year still is the service we get from you pathetic . We have been with you guys FOREVER but I seriously think it's time for change his cell phone has been terminated for almost a year he has been back and forth after paying his arrears for almost R4000 according to you now he has been back and forth with useless staff members at MTN and legal departments. STILL HIS QUERY HAS NOT BEEN RESOLVED AND PAYMENT WAS MADE LAST YEAR NOVEMBER????????????? I WILL NOT LEAVE THIS HERE MTN I WILL FIGHT YOU UNTIL ME AND MY HUSBANDS ISSUES HAS BEEN RESOLVED PLEASE KINDLY ASSIST. ********** 101.