1 reviews | Active since May 2016

11 May 2016, 14:51

MTN - (Incompetency) everywhere you go...

<p style="margin: 18.75pt 0cm 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;">So after cancelling my contract with MTN this time last year, MTN STILL loaded airtime and data to my phone AGAIN the following month after they confirmed the contract had finished and I had given them notice that I DO NOT want to renew. I then went to the MTN Store at Mall @ Reds Immediately that morning to tell them that they need to reverse the funds as I have not touched the airtime or Data and I am stopping their order and will not pay for it (as it was cancelled in time). they immediately took the airtime and Data off my number again and notified me that they have escalated the matter so I will not be charged for it - as I was not supposed to receive it, and took the liberty of going in to the store so they can take the complete amounts off again.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;"> </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;">Yesterday - A YEAR AFTER THIS INCIDENT, I get a call from MBD Inc. threatening me that if I don't pay this outstanding balance for my FNB contract they will be forced to take further legal action?!?</span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;">I have informed the lady on the phone that I will find the paperwork stating that I had cancelled it in time and will no longer receive the respective amounts of airtime/Data and will no longer be liable to a monthly debit order of R500 odd for this (Expired) contract. this is not the first time that MTN has given me problems - this is why I decided not to renew my contract with them last year in the first place. I would like to make it very clear that, as a matter of principle, I WILL NOT PAY FOR THAT AIRTIME OR DATA, as I had FORMALY informed them, IN TIME, that I DO NOT want to renew the contract, and after they STILL loaded my number with the airtime and data, I never used it and had it reversed immediately.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;"> </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;">I have escalated this to my lawyer as I am far<span class="apple-converted-space"> </span>happier in paying them 10 times the amount that I 'owe' MTN, than paying for a service that I never received. if you make contact with me from MTN, don't bother asking me to send you proof of cancelation or ANYTHING from my side as these are do***ents coming from YOUR systems in the first place and you should have this on record yourself rather than just trying to rip people off. I'll give you these do***ents in court when I counter sue you for harassment. I'm tired of big corporations walking over consumers and threatening them with credit records. you don't scare me. I have everything I need to prove that I do not owe you a single Penny.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;"> </span></p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;">kindly forward me an address of an individual to whom I can send any legal do***entation from my side to MTN for this utter nuisance and waste of time.</span></p> <p style="margin: 0cm 0cm 0.0001pt;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;"> </span></p> <p> </p> <p style="margin: 18.75pt 0cm;"><span style="font-size: 10.5pt; font-family: 'Source Sans Pro',sans-serif; color: #555555;">good day</span></p>

0
Replies (5)
MTN South Africa
MTN South Africa's reply11 May 2016, 19:13
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

's update20 May 2016, 09:23
Reviewer Update
Dear MR BRONKHORST Client Account Number: 9A*** Our Reference Number: *** Following our previous correspondence, we confirm that we have not heard from you as yet. You are requested to contact us urgently on *** in order to discuss the outstanding balance on your MTN SERVICE PROVIDER(PTY)LTD account. Please do not ignore this request as we might proceed with further actions. We trust the latter will not be necessary and await your response within 5 days from date hereof. Our office hours are Monday to Friday between 07h30 and 20h30, and on Sa****ay between 08h30 and 15h00. Yours faithfully MUNNIK BASSON DAGAMA INC. 20 May 2016 Image not found Ivan Bronkhorst <***> 10:56 AM (26 minutes ago) to queries Good day, I have taken this matter up with MTN directly as I had cancelled this account on time and they still charged me for this extra month after I had received a letter of confirmation that the contract will not be renewed. I will NOT be making this payment as I have proof of not reneweing the contract after 24 months and this charge is for the 25th month (where I had the airtime and data reversed IMMIDIATELY after they loaded it onto my number POST-cancellation). I welcome you to take further steps as that is exactly what I am busy doing. This is not a matter of money - if I really owed this money I would have no problem paying it. Out of principle I refuse to pay for a service I didn't receive. Kind regards, Ivan Bronkhorst ***
's update20 May 2016, 09:25
Reviewer Update
Dear MR BRONKHORST Client Account Number: 9A*** Our Reference Number: *** Following our previous correspondence, we confirm that we have not heard from you as yet. You are requested to contact us urgently on *** in order to discuss the outstanding balance on your MTN SERVICE PROVIDER(PTY)LTD account. Please do not ignore this request as we might proceed with further actions. We trust the latter will not be necessary and await your response within 5 days from date hereof. Our office hours are Monday to Friday between 07h30 and 20h30, and on Sa****ay between 08h30 and 15h00. Yours faithfully MUNNIK BASSON DAGAMA INC. 20 May 2016
's update20 May 2016, 09:26
Reviewer Update
To which I rep****: Ivan Bronkhorst <***> 10:56 AM (26 minutes ago) to queries Good day, I have taken this matter up with MTN directly as I had cancelled this account on time and they still charged me for this extra month after I had received a letter of confirmation that the contract will not be renewed. I will NOT be making this payment as I have proof of not reneweing the contract after 24 months and this charge is for the 25th month (where I had the airtime and data reversed IMMIDIATELY after they loaded it onto my number POST-cancellation). I welcome you to take further steps as that is exactly what I am busy doing. This is not a matter of money - if I really owed this money I would have no problem paying it. Out of principle I refuse to pay for a service I didn't receive. Kind regards, Ivan Bronkhorst ***
's update20 May 2016, 09:36
Reviewer Update
My lawyer will be taking this matter up with with ICASA as well. I do not have time to waste with *********** "service providers". I have work to do as well. will MTN "SP" be compensating me for the hours I have lost sorting YOUR problems out, or should I also forward a letter of demand to MBD inc.?