RD
Rithen D
1 reviews | Active since May 2015
07 May 2015, 13:08
MTN-Incompetency - Cancellation Problems
My contract for an MTN ****le expired last year July.<br> From that date I have been trying to cancel this contract.<br> The contract was for R199 pm for 24 months. Once expired they pushed it up to R299pm.<br> Apparently it is in the contract that they can do this.<br> I have been sending mails upon mails and numerous calls to customer care to cancel this contract.<br> SIM card in ****le does not work any longer but they still billing me and have not cancelled.<br> I am sick and tired of calling these *********** people at MTN to sort this issue.<br> I have 3 other contracts with MTN and have always used them past, if they do not satisfy me soon, I will ensure I take my business elsewhere.
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MTN South Africa's replyOfficial
19 May 2015, 11:23Hello RithenDhanraj,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account is with our legal department and the matter has been escalated to them for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account is with our legal department and the matter has been escalated to them for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply19 May 2015, 11:23
Official
Hello RithenDhanraj,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account is with our legal department and the matter has been escalated to them for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The account is with our legal department and the matter has been escalated to them for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,