FP
Francois P

1 reviews | Active since Jan 2011

08 Nov 2018, 07:33

MTN Incompetency and not cancelling contract as requested

Dear MTN, Due to frustration and incompetency of MTN experienced in numerous MTN shops and the call centre I raised a complaint on this very same social media platform on the 26 August 2018. In this complaint I have instructed you as MTN to stop my out of contract internet line ********** . In the interim I have cancelled my debit order after making a payment even in September 2018. This morning I received a notification that I owe MTN R280. There is no way that I will pay this amount. I will also notify your directors during the day that I will not pay this amount and that MTN is ***********.

Regards, Mr F.J du Preez

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Nov 2018, 13:00
Official
Good Day Francois

Thank you for your post.

The above is noted.

Warm RegardsBrendah LangaComplaints Management team