MTN incompetence to collect their fees
<p>A month ago I contacted MTN and advised them that my credit card was compromised and asked them to change my credit card details (I would have liked to do this myself but MTN Active is not working and does not allow me to access it, despite calls to MTN in this regard). The operator changed the credit card details, omitted or more neglected to let me know that the debit is already in the pipeline, and lo and behold, the debit against the compromised credit card was declined. She was not proactive and did not seek to find a way of ensuring that the correct credit card gest debited. I had to contact MTN and request that they debit my credit card, only to find that MTN had the audacity to charge me an R/D charge for their own incompetence. Last night the debit against my credit card had to be processed, and yet again, no debit. I contacted MTN again today, the lady will send an email to their banking department. No concern that the customer yet again is being impacted. That the customer yet again had to be in contact with them. MTN IS THE MOST USELESS SERVICE PROVIDER EVER. I cannot wait for my contract to run out so I could purge them, be rid of them and never deal with this type of incompetence ever again. And should my credit record be blemished by these useless *********** people, I will sue them and lay a complaint with the National Credit Regulator as well as the Ombudsman. </p>
After my complaint yesterday, I received a private response from MTN. I have returned the courtesy and responded to them in private. This morning, I still have not been debited, and after 30 minutes on the phnone, no one in their Credit Control office answers the phones. Pathetic. So I demand answers on the following:
1. The R/D charge against my account should be reversed as this was a mistake on your side, not mine.
2. How are you going to deal with future credit card changes if the debit is already in the pipeline.
3. I have not seen any confirmation from you that my excellent credit record and standing will not be blemished by the incompetence of your staff.
4. I have received no confirmation on when the next debit will be processed and how this is going to affect my credit record and my account with MTN.
If this is not resolved, I will lodge my complaints to the Ombudsman as well as to the NCR.
After my complaint yesterday, I received a private response from MTN. I have returned the courtesy and responded to them in private. This morning, I still have not been debited, and after 30 minutes on the phnone, no one in their Credit Control office answers the phones. Pathetic. So I demand answers on the following:
1. The R/D charge against my account should be reversed as this was a mistake on your side, not mine.
2. How are you going to deal with future credit card changes if the debit is already in the pipeline.
3. I have not seen any confirmation from you that my excellent credit record and standing will not be blemished by the incompetence of your staff.
4. I have received no confirmation on when the next debit will be processed and how this is going to affect my credit record and my account with MTN.
If this is not resolved, I will lodge my complaints to the Ombudsman as well as to the NCR.