Mtn Incompetence staff

My name is Babalwa contact number *** and I upgraded my contract at the beginning of January, my sales guys name was Sboniso in on of the stores in Century City Cape Town. As we were doing the contract he then agreed that the first instalment will debit in the second month which was supposed to be February, however that did not happen which ended up with me being suspended from my service provider. We had to go to the mtn branch in Century City more than 5times they ended up doing some arrangements to stretch the amount in two months. However also the debit order that I instructed them to do never went off now I have to make manual payment and still receive threatening messages that my line will be suspended n it does happen. And every consultant I speak to makes a promise that they will put it a note on the note on the system which never happens. Today I spoke to a lady named Zandile when I spoke to her she asked me sarcastically how is she supposed to transfer me bcz the system is down. There’s clearly incompetence with MTNs staff and m really over irritated by being the one telling MTN staff to do their job. This is actually inappropriate and inconvenient on my side. And m really disgusted.