MTN incompetence or deliberate negligence

Very dissatisfied with MTN. I was supposedly migrated to a new contract without my consent. I found myself without data and logged a call. I have no data to no fault of my own and it's load shedding and I'm told the call will take 2-72 hours to resolve. Needed to log it at 17:30 on a Friday. I'm sure no one will tend to it urgently. Still no help. Extremely inconvenient.

I logged a call - reference number ***