MTN INCOMPETENCE

I have had a most unpleasant experience with MTN, which after more than a month is still unresolved. I purchased a new phone on contract but want my prepaid number to be swapped with the new number on the contract. I was initially told it would take 7 days. After 10 days, I was told to start the process again, but would take only 24 hours. Its now more than a week and still not resolved!!!

Apparently the last try was not escalated to the supervisor. Incompetence at its worst.

To get to a live agent on the phone takes more that 4 minutes of listening to various menus, etc. This must be one of the worst companies in South Africa to communicate with. and then to boot, the agents are ***********.

What a sorry state of a company.