MTN incompetence

I was recently contacted by a sales lady about a contract for my adad who is 86 years old and uses his phone for emergency calls only and the rare emergency. I wanted the cheapest contract and the sales lady insisted that a R199/ month was the cheapest. I lodged a complaint on 27 October 2020 and to date have not been contacted. I am unhappy with the service or lack there of and would consider changing to a different service provider . The lack of communication is unacceptable and I would definitely not recommend MTN to colleagues, family or friends.