MTN Incompetence costs me money and time

<p>I writting a send complain....As you have massed up my credit record and I am not able to get a new contract.</p> <p> </p> <p>In 2012 there was ********** activity using my ID with a few of the cell phone service providers. All of these, including MTN, were cleared at the time, involved a lot of admin from my side having to supply affidavit and statements. Now four years later trying to open a new contract with Cell-C i am told by XSD that i owe Mtn some money from a dispute that was supposed to have been closed four years ago. I have never used Mtn, pre or post paid. After this i don't see a chance of me doing that. Why do i have to deal with this four years later!!! FOUR!!!</p> <p><br />Official business reply:</p> <p>Good day Thabo,</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.</p> <p>May you kindly fax us your affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on your account. Please fax the documents to ********** 772.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.</p> <p>Regards,</p> <p>Peggy</p> <p>REQ: ********** </p> <p> </p> <p>My response......It's been weeks. can you urgently deal with the matter?</p> <p>This matter was supposedly investigated by your ***** department FOUR YEARS AGO!!! and confirmed closed.</p> <p>Now why do i need to send you the documents again! To repeat the investigation? for your information: i am not in the habbit of keeping documentation for FOUR YEAR especially after your company had confirmed to me that the matter was investigated and closed. Your company failed to follow up with XSD to clear the bad credit record which is still in their system to date, even after your confirmation that the account was ********** and the matter was closed.</p> <p>Details from XSD point out that the account number opned is A ********** on 2012/09/14 in arrears for R 1 857. Please follow-up with you ***** department and clear the matter urgently.</p>