MTN incompetence, and pathetic customer service & service delivery

My wife and I both used MTN shop online on Sunday the 24th February to apply for new contracts. We BOTH received emails from MTN directly saying that the application was SUCCESSFUL and details our orders with REFERENCE numbers.

To date, NOT A SINGLE person at MTN can assist and give us insight into the orders placed. MTN refuses to honor the orders because "they cannot find it on their system" We have given our ID numbers, provided them with THEIR OWN emailed reference numbers and details and still no success. Calling 135 or ********** 000 or ********** is greeted with gross incompetence of being transferred from department to department until THEY eventually cut you off. The fact is our orders was successful and we consider the email binding in terms of what has been placed, we expect MTN to make good on this.