KL
Kerry L
1 reviews | Active since Mar 2023
03 Mar 2023, 08:10
MTN - Incompetence and lack of customer service
Absolutely shocking customer service. After numerous calls and emails my sim card is still not unblocked. Seven days and counting since a sim swap was done and assurance given that the necessary was done and i would have immediate connectivity. Numerous calls result in different reasons for the situation i.e. call centre escalated to the incorrect department but also the promise that it would be resolved. End of contract can't come sooner as i will certainly be cancelling. Incompetence and lack of customer service should be MTN's slogan. But alas mu debit order went off promptly for a service i have not had access to for nearly three weeks.
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Kerry L's updateReviewer Update
03 Mar 2023, 09:27After yet another 45 minute call the end result, call drops and still no resolution.
No return call from their so called "service champions" to resolve the issue which originated from the rude consultant who took my initial call to temporarily block the SIM as the handset had been ******.
No return call from their so called "service champions" to resolve the issue which originated from the rude consultant who took my initial call to temporarily block the SIM as the handset had been ******.
KL
Kerry L's update03 Mar 2023, 09:27
Reviewer Update
After yet another 45 minute call the end result, call drops and still no resolution.
No return call from their so called "service champions" to resolve the issue which originated from the rude consultant who took my initial call to temporarily block the SIM as the handset had been ******.
No return call from their so called "service champions" to resolve the issue which originated from the rude consultant who took my initial call to temporarily block the SIM as the handset had been ******.