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Thato C

1 reviews | Active since Aug 2022

31 Jul 2024, 17:44

MTN INCOMPETENCE AND CUSTOMER DISREGARD

Idk how to give 0 stars so I'll settle for 1. Literally the most *********** company I have EVER encountered. It's always something new with these people. If they're not *****ing your airtime, they're *****ing your data and you have to fight tooth and nail to be compensated. Should you try to reach them on social media as a final stretch because you didn't get help from their very useless "service champions", they tell you they can't help you and refer you to the very same *********** service champions that don't even know a single thing about the company they work for. Those people don't even know the number to dial when sending a please call. I'm very frustrated and tired of going through the same abuse, MTN does not care about it's customers. I will be looking for a different network to try out.

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Thato C's update31 Jul 2024, 18:31
Reviewer Update
Tried calling the service champions again, zero help. Instead I was promised to have my call transfered to a supervisor but the service champions hung up on me. I've called 4 different times since my first review and I'm still helpless. The other 3 didn't know how to help, the 4th said they're putting me on the supervisors line but actually hung up on me. MTN continously shows it's deep disregard for its customers and it's frustrating