MTN = INCOMPETENCE

I took out a contract last month with mtn. Somehow my payment date was selected as 20th despite giving the correct date verbally, my salary coming in the same date for the past 3 months on the bank statement I gave them and them confirming employment and getting details from employer as well.

first time I saw the message for the incorrect date, I emailed them, because calling was waste of time. I either came through to someone who dropped the line while transferring me or the line just cut after a long wait for someone to answer.

I emailed their complaints team and am still waiting for someone to contact me back. In the meantime, my account now shows arrears, which will be updated on my credit profile, my service was suspended and getting all sorts of messages to pay, but no one telling me they sorted my issue. I even updated my payment details on the app, does that not count for anything? what the freak MTN!?!?!?!?!?! Now I remember why I went with higher prices at Vodacom instead. should have stayed with them.