MTN Incompetence

I have been struggling to get a default removed from my account due MTN unfairly listing me to Transunion. On my efforts to get this sorted out, MTN is giving the run around for a paid-up letter. below is the correspondence I have to send to MTN

Hi MTN.

It is very disappointing and disgusting that till today my issue is not yet solved.

I called Transunion and I was told that MTN did not sent all the necessary documentation to get the list off my profile.

I am requesting you to provide such.

Could you please share with me the letter that my account is up to date so I can get any profile updated? The transaction list does not help as transunion does not recognize this file.

Your request to all listing company as said in the email below did not get to Transunion to remove the default.

Regards,

Thabiso

On 2021-10-04 10:24, Legal Action Department wrote:

Good day

Thank you for your email.

Please be advised that letters are only provided for accounts that are paid up and closed.

Kind regards,

Andre Bowden

Legal Department

MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 29 Sep 2021 03:32 PM To: ***; *** Subject: Re: Default [#***]

CAUTION: This email originated from outside of the MTN organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi.

Why is my request not attended to?????

This issue is not yet cleared at transunion...

I need a paid up letter!!

On 2021-09-13 08:16, Nimrod Monkoe wrote:

FYI

On 2021-09-09 11:34, Nimrod Monkoe wrote:

Hi MTN.

I have contacted TransUnion and this update has not yet reflected.

Could you please share with me a paid-up letter to that this can be resolved?

Thank you.

Regards,

Thabiso

On 2021-08-02 17:46, Legal Action Department wrote:

Y'ello!

Thank you for your email.

Please note we have sent a request to all credit bureaus to update payment profile. Please note the update usually takes 21 working days but it also depends on credit bureau's turn-around times.

Kind regards,

Khanani Nkuna

Legal Department

MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 22 Jul 2021 08:50 PM To: *** Subject: Re: Default [#***]

Hi.

So how would this default be removed from my credit records?

I am told that we can attain a letter from you that I am in good standing with my payments.

Who can I request to get the default removed?

I have always been paying my account with you in time. There was a funds allocation that happen and resulted to this default.

Regards,

Thabiso

On 2021-07-22 16:49, Legal Action Department wrote:

Good day

Thank you for your email.

Please be advised that letters are only provided for accounts that are paid up and closed.

Kind regards,

Errol Maistry

Legal Department

MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 12 Jul 2021 09:11 AM To: *** Subject: Default

To whom it may concern.

Could please asked for a letter from you that my account is up to date with payment. I currently have a default judgement from TransUnion report. The summary shows MTN as the provider.

This happened because of a misunderstanding of payments made to my old account.

ACCOUNT NO.: A***

Regardss, Thabiso Monkoe *** "The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. " "The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. " "The information contained in this message is intended solely for the individual to whom it is specifically and originally addressed. This message and its contents may contain confidential or privileged information from MTN Group. If you are not the intended recipient, you are hereby notified that any disclosure or distribution, is strictly prohibited. If you receive this email in error, please notify MTN Group immediately and delete it. MTN Group does not accept any liability or responsibility if action is taken in reliance on the contents of this information . Note that all personal emails are not authorized by MTN Group. "