MTN INCOMPETENCE

We have an MTN Home Month to Month contract which provides us with 300g of data on the 1st of each month and then the service is throttled once we have used up that data. I logged a call and was given a reference number and was assured it will be resolved within 24 hours. I phoned again today and apparently it was logged to the wrong department. Today is the 3rd and due to MTNs incompetence i must now wait an additional 24 hours to hopefully get access. PLEASE CAN SOMEONE CONTACT ME TO RESOLVE THIS AS WE USE THE INTERNET FOR WORK AND THE KIDS NEED IT FOR SCHOOL WORK AND PROJECTS. WE ARE FORCED TO BUY DATA BC OF MTN'S INCOMPETENCE.