CJ
Candra J
1 reviews | Active since Jul 2018
05 Jul 2018, 09:57
MTN INCOMPETENCE
Mtn service is very poor, sent in all the forms to change debit order accounts from one bank account to another since February 2018. Email has been sent that the Accounts have been changed, yet I receive a sms every month stating that my debit order has bounced and I now have to pay cash every time at the bank for my service to be active. my phone is out of service now due to incompetence and no service.
As well as for an upgrade all papers and forms have been filled in and signed, then they told us that the company that has been existing for over a decade had been deregistered, where there is no such thing according to CIPRO
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MTN South Africa's replyOfficial
06 Jul 2018, 04:57Good day Candra,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request through to our credit management department for urgent assistance. You will be contacted within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jul 2018, 04:57
Official
Good day Candra,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent a request through to our credit management department for urgent assistance. You will be contacted within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,