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nomfundo S
1 reviews | Active since Mar 2019
04 Mar 2019, 13:43
MTN incompetance!!!!!!
MTN!!!! i app**** for a contract with them a month back with their online website......only to be waiting for a month for the device and when i contact MTN they say that my device has been returned to the warehouse without even been contacted????? i feel that this is how MTN treats their customers who are of different race to their prefered race that they normally deal with, i mean i am not being sponsored this contract....I WILL BE PAYING FOR IT WITH MY HARD EARNED CASH!!!!!!! IF my account gets debited because i am told that the contract is already been activated......MTN will deal with a very mad black woman!!!!!!!!!
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Replies (3)
MTN South Africa's replyOfficial
05 Mar 2019, 10:10Good day Nomfundo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions supervisory team for assistance. I have asked them to contact you directly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions supervisory team for assistance. I have asked them to contact you directly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply05 Mar 2019, 10:10
Official
Good day Nomfundo
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions supervisory team for assistance. I have asked them to contact you directly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Retentions supervisory team for assistance. I have asked them to contact you directly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
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nomfundo S's updateReviewer Update
05 Mar 2019, 11:46Thank Renall
nS
nomfundo S's update05 Mar 2019, 11:46
Reviewer Update
Thank Renall
nS
nomfundo S's updateReviewer Update
06 Mar 2019, 11:19Thank you very much Renall , i did recieve a call from someone yesterday, i will wait an see how they go about assisting me with my query before i decide a way forward
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nomfundo S's update06 Mar 2019, 11:19
Reviewer Update
Thank you very much Renall , i did recieve a call from someone yesterday, i will wait an see how they go about assisting me with my query before i decide a way forward