WB
Willem B
1 reviews | Active since Jul 2017
31 Jul 2017, 09:56
MTN INCOMPETANCE
<p>In November 2016 i changed my account at MTN from cash payments to a debit order.</p> <p>MTN invoiced me since then through the debit order system.</p> <p>The problem came in on the old account , were MTN did not credited the account with the last 2 cash paymnets made. I mistakenly overpaid the account with R1700-00 , but noboddy want to help me to correct this.</p> <p>They are harrasing me the last 3 months with phone calls , saying that the old account is still overdue.</p> <p>'Ntsudzuluseni Mutheiwane [ MTN South Africa ]' ********** <p>I mailed this person probably 8 times now with the proof of payments , but he is not intressted to help me.</p> <p>The Attorneys the use are even more useless , MDB Inc , ********** .</p> <p>I mailled them the proof of payments as well , with no response.</p>
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Replies (4)
MTN South Africa's replyOfficial
31 Jul 2017, 11:17Dear Willem,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Will you be able to forward me all the correspondence between yourself and MTN to *** so I can review and close this matter for you as soon as possible.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply31 Jul 2017, 11:17
Official
Dear Willem,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Will you be able to forward me all the correspondence between yourself and MTN to *** so I can review and close this matter for you as soon as possible.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
WB
Willem B's updateReviewer Update
07 Aug 2017, 10:12This is now again one week later with no futher response from MTN legal department or the Head of Complaints , Willem Loots.
WB
Willem B's update07 Aug 2017, 10:12
Reviewer Update
This is now again one week later with no futher response from MTN legal department or the Head of Complaints , Willem Loots.
WB
Willem B's updateReviewer Update
17 Aug 2017, 11:59IT IS NOW 3 WEEKS ON HELLO PETER , NO RESULTS FROM MTN
WB
Willem B's update17 Aug 2017, 11:59
Reviewer Update
IT IS NOW 3 WEEKS ON HELLO PETER , NO RESULTS FROM MTN
WB
Willem B's updateReviewer Update
18 Sept 2017, 22:51As you can see it is 2 months later with no ***KING result.
WB
Willem B's update18 Sept 2017, 22:51
Reviewer Update
As you can see it is 2 months later with no ***KING result.