LR
Lenus R

1 reviews | Active since Jun 2014

20 Jul 2015, 08:14

MTN incompetance

Went for an upgrade on Friday 17th. Got my iphone 6, change ****tract from mytime 500 to anytime minutes 350 and left the store. During Friday i lost all available airtime i had, almost close to 4gb of data I had available. When I purchase airtime or data, it did not go to my phone or this so called new contract.<br> <br> Promptly Saturday morning 9AM I'm again at MTN Clearwater store. Firstly it's filthy and when I raised my concerns, all I get is sorry i can't help you. i told the them to change my contract back to mytime 500 and continue with the upgrade. Sat there for 2 hours to do just that. Contract now supposedly changed and I got an SMS telling me the service will be activated between 2 to 24 hours.<br> <br> It is no Monday 20 July 8:10, still no service on old or new phone, when I try to call i'm told i do no thave sufficient airtime, which should not be the case for the contract I have.<br> <br> WHAT THE HELL IS GOING ON MTN!!!. MAYBE YOUR CALL CENTER SHOULD STRIKE MORE TO BRING YOU TO YOUR KNEES!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Jul 2015, 14:18
Official
Hello Lenuslr,

Thank you for your post,

Please accept my apologies for any inconvenience caused.

Please note that when you move from Mychoice package to Anytime package you will loose your airtime and data from the previous package.
According to our system your number is working now.

Regards

Best regards,