CV
Chantel V
1 reviews | Active since Nov 2017
03 Sept 2018, 10:26
MTN INCOMPENTENCE!!!!!!!!!!!
To whom it may concern: My ref numbers: 1- ********** 7466 (2 June 2018), 1- ********** 2533 (23 July 2018), 1- ********** 9376 (23 July 2018), 1- ********** 2430 (23 August 2018)
I Upgrade in April 2018. When I received my first bill after my upgrade, my upgrade was wrong. I was upgraded to 5 GB data, instead of 500 anytime minutes, and MTN also billed me for 1 GB data that I did not authorise. I got WI-FI at work and also at home, and I told the guy that upgraded me I don't need that much data. I went to my bank to reverse my debit orders and paid MTN the correct amounts due! And every month they suspend my service and I have to phone to get my service reconnected again!!!!
This has been over 4 months now and I am still waiting for my credits to be passed. MTN must credit me with: R 594.79
I am really getting fed up with MTN incompetence.
Kind regards, Chantel
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MTN South Africa's replyOfficial
04 Sept 2018, 10:30Thank you for bringing this to our attention.
We apologise for the inconvenience caused . We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
This matter has been escalated to the billing department for immediate resolution.
Warm Regards
Zenetta P Viljoen
Complaints Management team
Best regards,
MTN South Africa's reply04 Sept 2018, 10:30
Official
Thank you for bringing this to our attention.
We apologise for the inconvenience caused . We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
This matter has been escalated to the billing department for immediate resolution.
Warm Regards
Zenetta P Viljoen
Complaints Management team
Best regards,
CV
Chantel V's updateReviewer Update
05 Sept 2018, 19:52NOTICE FOR PAYMENT OF OUTSTANDING DEBTDear Sir/MadamWe note that notwithstanding the fact that MTN has sent you SMS notices advising that you havenot paid your MTN account A ********** , your payment of R1370.68 is still outstanding and isoverdue.Kindly pay the above outstanding amount within 10 (ten) business days from the date ofthis letter, or else MTN may proceed to take legal steps to recover the outstanding amountfrom you.If you do not pay the outstanding amount within 10 (ten) business days from the date of this letter,MTN is entitled to take the following steps:1. Cancel the subsriber agreement;2. Claim all cancellation charges/early termination charges from you for the early cancellation ofthe subscriber agreement; and3. Take the necessary legal steps to recover the outstanding amount from you.Please use your cell phone numberor MTN account numberstated above as referenceIf you have made payment in the interim, kindly ignore this e-mail.All of MTN’s rights remains strictly reserved.MTN South ********** to the New World.Mobile Telephone Networks (Pty) Ltd216 14th Avenue, Fairland, Roodepoort, 2195Private Bag 9955, Cresta, 2118MTN Reg. No.: ***VAT Registration No.: ********** 434
CV
Chantel V's update05 Sept 2018, 19:52
Reviewer Update
NOTICE FOR PAYMENT OF OUTSTANDING DEBTDear Sir/MadamWe note that notwithstanding the fact that MTN has sent you SMS notices advising that you havenot paid your MTN account A ********** , your payment of R1370.68 is still outstanding and isoverdue.Kindly pay the above outstanding amount within 10 (ten) business days from the date ofthis letter, or else MTN may proceed to take legal steps to recover the outstanding amountfrom you.If you do not pay the outstanding amount within 10 (ten) business days from the date of this letter,MTN is entitled to take the following steps:1. Cancel the subsriber agreement;2. Claim all cancellation charges/early termination charges from you for the early cancellation ofthe subscriber agreement; and3. Take the necessary legal steps to recover the outstanding amount from you.Please use your cell phone numberor MTN account numberstated above as referenceIf you have made payment in the interim, kindly ignore this e-mail.All of MTN’s rights remains strictly reserved.MTN South ********** to the New World.Mobile Telephone Networks (Pty) Ltd216 14th Avenue, Fairland, Roodepoort, 2195Private Bag 9955, Cresta, 2118MTN Reg. No.: ***VAT Registration No.: ********** 434