MTN incoming call issue not resolved

12 May 2019:

I've been an MTN contract customer for 20 years. Over a month ago I experienced problems with not being able to receive incoming calls - it says my number is incorrect (clearly not the case as my number works for everything else). I called MTN customer center and logged a call - NOTHING was done. I went into an MTN store and asked them to assist - the could not resolve it and escalated the issue with reference 1- ********** 0552. I am waiting for another week now and it's still not fixed. MTN what is going on?!?

13 May 2019: Hi. Thanks for the reply.

The number you are trying to call me on has the problem that I am asking you to fix, this is why you cannot get through.

1. I do not have an alternative number hence I desperately need you to fix this issue.

2. I have tried the sim card in 3 different phones. I tried this at home and it was done at an MTN outlet in Mall of Africa. They then escalated the matter to head office with that reference number 1- ********** 0552.

3. All settings have been checked by your call center consultants as well as in the MTN store. I have been to multiple stores and it cannot be resolved.

Please resolve this as a matter of urgency