OM
Ockert M
1 reviews | Active since Apr 2019
25 Apr 2019, 12:32
MTN in Williston still stone age!!
If you live in Williston and you have Mtn . You are still in the stone age. The signal is more down than working and if it is working it is so slow you can hardly do anything. Think twice about MTN when you live in Williston
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Replies (1)
MTN South Africa's replyOfficial
26 Apr 2019, 09:41Good day
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your behalf.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
You may indeed inquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your behalf.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
You may indeed inquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply26 Apr 2019, 09:41
Official
Good day
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your behalf.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
You may indeed inquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We surely do understand the frustration and difficulty caused. We will follow up on the status on your behalf.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
You may indeed inquire as well on the investigation by contacting our coverage team and providing the reference number that you have been allocated. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Our sincere apologies for the delays.
We look forward to improving on our service delivery to you going forward.
Warm Regards
Sizwe Schoeman Complaints Management team