MTN in the wrong!!!

Last call i made to MTN was on the 25.02.2020, spoke to Wendy and was given a ***. Unfortunately Wendy could not put me through to the cancellations department because that department was down however she did say she will send an email to that department so they can call me back. Till today i'm still waiting to hear from Palesa, Tiyane or the manager Sunil.

Calling through to MTN has been a nightmare because you can't get a hold of the mangers, team-leaders or supervisors when you need them, the consultants promise to get back to you with feedback and they take your contact number and they never do. Both consultants took my number till today i'm still waiting to find out the feedback.

The last time i was able to get through to the cancellations department i spoke to Tiyane and she mentioned that Palesa did put in the request for the sim only contract to be cancelled(as it reflects on the notes of my file) but have not heard from her since. I sent Palesa an email for feedback and she did not respond.

MTN can was in the wrong and no one wants to be accountable for the mistake. We as the general consumers will not pay for the negligence of MTN and it's staff. It's wrong. I will not be coming back at MTN the service is bad. They pushed me from one pillar to the next blaming rewardsco for the mix-up but it was their delay that lead me to cancel.