MTN in the doldrums

For more than a year now I cannot open the monthly statements from MTN. It is password protected, but my ID number which is the password does not open the file. After lots of e-mails to MTN customer service and lately MTN Corporate, the problem still persist.

All MTN has to do is to reset the password, but it seems to be beyond their abilities. It surely does not require a PHD in IT to do this, but reflects badly on MTN and the quality of staff they employ.