MTN IN COLLABORATION WITH ITALK ARE *******.

MTN in collaboration with italk. In July 24 I took up a new cellphone contract with MTN via their online portal. The application went through successfully. A few hours later a call center agent called me stating that she needs to complete the application with me even though I told her that it's complete and I already have an order number, she still then proceeded to insist that she has to go through the process with me.

About a week later my cellphone arrived, another week later another cellphone arrived, I immediately called MTN to ask them why 2 cellphones have arrived and they said to me I have taken 2 contracts. I denied it and said they need to arrange courier to fetch the second phone as I have not app**** for 2 contracts. They refused to arrange delivery and asked me to go find an MTN close to me and return the phone. Upon going to the MTN store they assisted in the return and I was then given an IRMS number and asked to cancel the second contract myself. Which i did. After multiple calls, emails and 4 months later my account is still being debited for 2 contracts, the cancelation fee for the second cellphone amounted to 10k has also been debited from my account even though that it's not my fault that MTN incorrectly processed a second contract on my profile. It's absolutely useless trying to communicate WITH MTN and italk because they will either transfer your call or their supervisors and managers are always in meetings. Will never take up a contract with MTN again.