SN
Sanette N

1 reviews | Active since Feb 2015

24 Feb 2015, 11:13

MTN IN BREACH OF CONTRACT WITH TRANSFERED ACCOUNT

When MTN took over the customer accounts from Nashua Mobile, they decide to re-write the agreement with the customer - to suit them!!<br> <br> I have been wit h Nashua Mobile for nearly 14 years and my payment date is on the last day of the month. Funny, also the day I get paid! I have, during my contract with Nashua, had all the kids phones and my own company contracts with them on account. Paying every last day of the month.<br> <br> Now, since end of last year, the 1 phone still on MTN are cutt of on the 23rd - and yes, I phoned and spoken to them since December. Apparently, they have the right to change the terms of the contract. O, and it is because I prefer to pay with transfer every month = please note that I have to phone every month and tell them that I will pay on the last day! Bad Service - the reason I left them in 2000 anyways.<br> <br> This is blatant Breach of Contract - but because we are only consumers, they will do as they wish! Because no one can win against them = Misuse of Power. They will never have me as a customer, ever again - even if they are the last service provider on earth!<br> <br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2015, 11:08
Official
Hello SNel02,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please provide us with the Account number, or the phone number assigned to your contract so we can assist further.

regards
Thabelo
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