KP
Khopotso P
1 reviews | Active since Dec 2014
05 Nov 2015, 11:19
MTN in Breach of Contract
Hi<br> I brought the phone in for repairs before the 6 months (5 MonthS from the day of purchase) expired and its been up an down since then. <br> Since Septermber 12, I have been in and out of the repair center, swapping refurbs. <br> I am paying around R690 every month for this contract and now I am made to use refurbs seem to work for 2 days or so. <br> MTN is breaching its part of the contract with me as I am paying and I am not getting service for my money. <br> MTN should either replace my phone with the new one or cancel the contract.<br> <br> Regards<br> Khopotso
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MTN South Africa's replyOfficial
06 Nov 2015, 08:18Hello khopsp@,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly re book the phone for assessment and explain to the assistant that the phone keeps going back and forth for repairs and the problem is not getting fixed and the refurbish phones only work for 2 days.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly re book the phone for assessment and explain to the assistant that the phone keeps going back and forth for repairs and the problem is not getting fixed and the refurbish phones only work for 2 days.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply06 Nov 2015, 08:18
Official
Hello khopsp@,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly re book the phone for assessment and explain to the assistant that the phone keeps going back and forth for repairs and the problem is not getting fixed and the refurbish phones only work for 2 days.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly re book the phone for assessment and explain to the assistant that the phone keeps going back and forth for repairs and the problem is not getting fixed and the refurbish phones only work for 2 days.
Regards
Nompumelelo
REQ:***