MTN - impossible to terminate after 6 months poor service
<p>Hi all, I am you CUSTOMER. I have sent you 3 emails now and none have received a reply. I want early termination as I have motivated for very well. I have been struggling for months and no longer interested in being a MTN customer... my internet will work for a few days and will then break yet again as it has been for the past 6 months. Should I take this to an attorney, I will have a strong case for termination. So let's stop wasting each other's time and lets terminate my contract.</p> <p>Please could somebody reply to my email or do you forget that is it your customer that pays your salary?</p> <p>Regards<br />Marco Ashford<br /> ********** <br />MTN number ********** 597</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********