1 reviews | Active since Apr 2010
MTN impossible to get refund
<p>For more than a year i have been struggling for my refund. Promises that dont materialise, staff imcompetent, Newton Park manager never available, dont come back to me and refusing to see me. I have to travel from Willowmore every time to enquire, nearly 300 km. Just to achieve nothing. Reference numbers amongs many i think, ********** 63 and ********** 31. Mtn number ********** 532. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the credit has been passed against the account.
The request has been sent to the banking department to refund the balance of R -369.00 back to your bank account as per the bank details we have on the ***.
This can take up; to 5 working days
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that the credit has been passed against the account.
The request has been sent to the banking department to refund the balance of R -369.00 back to your bank account as per the bank details we have on the ***.
This can take up; to 5 working days
REQ:***
Best regards,
You now became about the 7th person telling me about the refund. That is part of the problem. The apology for inconvenience is not accepted. As you should be able to see from your own records i have been struggling with this for a long time. The 6 previous people all told me it will take up to 2 weeks. I am not interested in that either. I dont care if a staff member walks over to FNB to deposit it or what you do, your problem. I also want to know what is your suggestion towards all my costs and inconvenience to try and recover this refund?? Will be real interesting. And please explain your manager's behaviour in refusing to see me on various occasions.
You now became about the 7th person telling me about the refund. That is part of the problem. The apology for inconvenience is not accepted. As you should be able to see from your own records i have been struggling with this for a long time. The 6 previous people all told me it will take up to 2 weeks. I am not interested in that either. I dont care if a staff member walks over to FNB to deposit it or what you do, your problem. I also want to know what is your suggestion towards all my costs and inconvenience to try and recover this refund?? Will be real interesting. And please explain your manager's behaviour in refusing to see me on various occasions.