MTN = IMPOSSIBLE
Shocking. This is the 7th time I’ve contact MTN to try cancel my account. I’m not being an irresponsible client, I am immigrating and so have no choice but to cancel (and I’m totally willing to pay) BUT...
I have spoke to 3 different people all of which gave me different amounts to cancel my account. 1. R4320.72 2. 8826.82 3. 9027.61
Notice how they increase with time. The latest amount being the most recent. I don’t understand how this is possible.
Also, my last call took 50minutes (I have a photo)...Which I think is one of their mechanisms to get you to just GIVE UP and not cancel, because the process is so tedious.
I am now told a manager will call me (I have his name, but will prefer to not put it here) but I’m guessing I will never hear from him again.
MTN = impossible. So quick to get you to sign up but when customer care actually matter, it goes out the window.
Thanks!
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MTN South Africa's replyOfficial
24 May 2018, 12:55Dear client,
Thank you for your post.
We sincerely apologies for the inconvenience caused.
Kindly note we have sent your query to our retentions department team and a consultant will be in contact with you shortly to assist you.
Araf Mahomed
Complaints Management Team.
Best regards,
MTN South Africa's reply24 May 2018, 12:55
Official
Dear client,
Thank you for your post.
We sincerely apologies for the inconvenience caused.
Kindly note we have sent your query to our retentions department team and a consultant will be in contact with you shortly to assist you.
Araf Mahomed
Complaints Management Team.
Best regards,