1 reviews | Active since Mar 2021
(MTN) Imposed invoices after my request for cancellation of contract.
A very ***** treatment from MTN
I had a contract with MTN for Data from 2018 which apparently was due to end on the 5th December 2020 and I was paying a monthly installment of R999 which I always honored per invoice, 15/12/2021 I receive invoice of R1619.00 and was shocked and as soon as I could I followed up on why such big amount, they then explained my contract expired and now is under month to month, I therefore questioned why I never received any notice of contract ending so I could calculate my available options (no notice of sort was given me, nor any option to upgrade or downgrade) I already felt strong to cancel, then was told to pay the R1619.00 first, as a result I did that payment on the 07/01/2021 as it was due.
On the 31/01/2021 I called again to insist on cancellation, mind you I never used MTN's Data since last year 2020, but irregardless of request for cancellation after I had made the payment to clear the account for this cancellation, on the 15/02/2021 another invoice of R1619 was emailed me, 09/03/2021 final demand with the underlined amount of early cancelation as R3237.98.
MTN service provider is the worst service providers I have come to regret ever subscribing to. I futher followed up on this imposed outstanding amount via email and via call to no resolution leaving a very bad impression and damage on my credit record.
How can people who are expected to be professionals, knowing their duty, invoice one such big and supposedl owing balance termed early cancelation fee on a Month to Month contract. Worse, as the account was just cleared before final request for cancellation.
How can people who are expected to be professionals, knowing their duty, invoice one such big and supposedl owing balance termed early cancelation fee on a Month to Month contract. Worse, as the account was just cleared before final request for cancellation.