MTN imaginary device and upgrade

MTN seriously this is ridiculous. You called me to upgrade my device which I then did telephonically on the 31st of July. And here is where the LONG WAIT started....After I had to struggling to get the courier service to deliver my new device, eventually on the 11th August someone did arrive, well after closing time I might add and I had to drive to a central point to meet them, only for the biometric reader to fall. The following week after hearing nothing from anyone, I had to follow up on what was happening, only to be told I needed to apply for a manual delivery, which I duly did. PS here you get to wait AGAIN, OH AND wait again, this week comes and goes, no feed back, no follow up, no device. So I call again 8 calls center people later and I get told Ooopppp manual process was never done, so they have to apply again and Oh I need to wait Again. 21 days in and I'm starting to wonder if this ungrade is just a figment of my imagination.😡😡😡😡