MTN I'm dissappointed!!!
I have had a contract with MTN since April 2016-a 3 year contract.The contract stippulates that the amount I pay is R349.Up until April 2018 it was that amount,but then they decided to change it to R488,and this month it is R497.I sent an email to query that and was told it is insurance.How can MTN just decide to add insurance to my account without my knowledge?And if it is insurance,why has it been R488 for 3 months,and now it is R497.According to customer care the issue has been resolved,but I expect them to cancel the insurance the same way they activated it and refund me for the extra they ********ly took out of my account.I dont know how many emails I have sent,but they cant help
Good day Karlien,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there are currently 3 requests that have been sent through to our insurance department regarding your complaint. Once it is established that the insurance was not requested, you will be credited. Also note that you can contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Karlien,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there are currently 3 requests that have been sent through to our insurance department regarding your complaint. Once it is established that the insurance was not requested, you will be credited. Also note that you can contact them directly by dialing ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,