MTN *******ly suspended my network

My number has been migrated to the MTN Ilula system (as I have been told by consultants).I am unable to make any calls and this has left me stranded on many occasions. MTN consultants are unable to solve my problem at branch or via their call center. I have contacted MTN via their website and lodged an official complaint twice, yet no one has contacted me to resolve the issue. I was only able to lodge my official complaint with a consultant on Saturday 15th Feb 2020, due to my sim/network being unable to make calls. I haven’t been able to make calls since last week Tuesday, 11th February 2020. I am unable to use my data or calls for which I have paid for on a monthly basis. I have no access to my data or calls even though my account has been debited for my monthly contract. The in-branch consultants have lodged complaints, yet absolutely no one has contacted me regarding this issue. I have lodged complaints on their website, yet no one has contacted me. Nothing has been done to resolve the issue