BL
Benjamin L
1 reviews | Active since Mar 2015
01 Jul 2015, 09:47
MTN *******LY *****ING MY MONEY OUT OF MY ACCOUNT
I migrated my two childrens' phones off the account to go on to PAYGO. I was told that I cannot give notice prior to the 2nd May 2015. I did so. On the 2nd June 2015, I requested confirmation that they are migrating the two numbers. I followed up weekly. I was being flatly ignored. This month, I was charged yet again for the two numbers. <br> <br> On enquiry, I was told that \there is not enough people in that department"and that I simply will be debited. I followed up daily"
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MTN South Africa's replyOfficial
14 Jul 2015, 14:50Hello DBAL,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the lines have been migrated to prepaid, we have also noted that the line that is active does not have BIS loaded as a service. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the lines have been migrated to prepaid, we have also noted that the line that is active does not have BIS loaded as a service. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply14 Jul 2015, 14:50
Official
Hello DBAL,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the lines have been migrated to prepaid, we have also noted that the line that is active does not have BIS loaded as a service. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the lines have been migrated to prepaid, we have also noted that the line that is active does not have BIS loaded as a service. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***