MTN *******LY DEBITING THOUSANDS OF RANDS OFF MY DEBIT CARD

I received a call from MTN to tell me I am ready for upgrade (YES THESE CALLS ARE ALL RECORDED)I said Great that sounds good. We then spoke about what package to go on next. Everything was fine until MTN DEBITS R5000,00 off my account with NO PERMISSION. I then spend 10 days trying to get hold of MTN wondering why they have done such a thing. An MTN store then informed me that this is an early upgrade fee which I WAS NOT INFORMED OF.(many people coming in with the SAME problem) If the consultant told me there would be a fee I would have NOT "upgraded". After finally getting hold of MTN they apologised and said they will reverse the upgrade. I thought all was good until the next month comes and they DEBIT me R5000,00 AGAIN.(with no permission) I then spend hours on the phone AGAIN. Thinking all is stored. When the next month comes and I get DEBITED R5000,00 AGAIN!

I have to reverse these payments every month an it is messing with my CREDIT SCORE all because of an *********** COMPANY. Each consultant insures me they have fixed the problem. MTN then switches me phone off.

What an absolute JOKE of a company. At this stage I will need to get lawyers involved. This is messing with my time, business and credit score. I wonder what will happen now. It's now the 4th MONTH with the SAME issues. I have been a customer for over 15 years and this is the service I receive?

Can MTN just do their job and for the company to ANSWER their phone and each department actually work together to sort this out.

This has gone too far now.