PD
Pam D

1 reviews | Active since Sept 2016

13 Sept 2016, 11:53

MTN *******ly debiting my account since May 2016

<p>MTN just will not cancel my data contract. I have a cancellation form dated 23 May 2016, but they refuse to stop debiting me. I have numerous reference numbers, and have sent so many emails now that I just don't know what else to do. I have to reverse the payment through my bank every month, and am just sick and tired of it. I am going to seek legal recourse if this does not stop, as they are now fradulantly debiting my account.</p> <p> </p> <p>I have been given so many excuses as to why they have not yet stopped the debits, the last was that they only received the cancellation in July 2016. I went into MTN Woodmead branch where I initially took the contract, and cancelled it (with the cancellation document to prove it), I am so annoyed I am going to take legal action if it does not stop.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Sept 2016, 18:57
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly be advised that the number *** have been deactivated as per you requested and there wont be any debit order that will run from your account.

warm regards

mike

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